Patient Rights & Records — Dentistri PLLC (SmilexPro Dentistry, Houston) and SmilexPro of Cypress PLLC (SmilexPro Dentistry of Cypress)

Dentistri PLLC d/b/a SmilexPro Dentistry (Houston/1960), and SmilexPro of Cypress PLLC d/b/a SmilexPro Dentistry of Cypress (Cypress), which work together as one affiliated covered entity

Your dental records belong in a safe place, and you have a say in how they’re used. This page explains your rights in plain words. For the full legal details, read our Notice of Privacy Practices.

Language help. We offer free language help and free aids for people with disabilities, like interpreters and written information in other formats. Call (281) 469-4500 or ask at either office. Ask at either office for help in Spanish or Vietnamese.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (281) 469-4500. CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (281) 469-4500.

1. See your records or get a copy

You can look at your dental records or get a copy, including your X-rays.

How to ask: put your request in writing. Use our form, write a letter, or email privacy@smilexprodentistry.com (our only official email). Regular email isn’t encrypted, so please don’t attach photos of your ID or insurance card; we’ll confirm who you are by phone. Our front desk can help you.
How fast:
An electronic copy of records we keep on the computer: within 15 business days after we get your written request.
Our goal is 15 business days for every request. The law’s outer limit is 30 days.
What it costs:
Looking at your records in our office: free.
Standard electronic copy (for example on a secure link, or by email if you ask for it): free.
Electronic copy on a USB drive: only the cost of the drive and postage, no more than $6.50.
Paper copies: only our actual cost for copying labor, supplies and postage, never more than the Texas dental board’s limit ($25 for the first 20 pages, then $0.15 a page). X-ray copies also have set limits. We don’t charge a search or retrieval fee for your own copy.
We’ll tell you the price before we make the copy.
Money never holds up your records.
We will never hold back your records because you owe us for dental work.
If you haven’t paid a copy fee yet, we’ll still send your copy on time and bill you later.
Sending records to someone else:
To another dentist: you can have copies sent straight to another Texas dentist who will treat you. We’ll send them within 30 days.
Electronic copy to another person: sign a written request that says who gets it and where to send it.
Paper copies to another person: we need your signed permission form (an “authorization”).
If we say no: this is rare. If we can’t share part of your records, we’ll tell you why in writing. Sometimes you can ask another dentist to review that decision.

2. Fix a mistake in your records

If you think something in your records is wrong or missing, you can ask us to fix it. Ask in writing and tell us why. We’ll answer within 60 days. If we say no, we’ll explain why, and you can add your own statement to your records.

3. Get a list of who we shared your records with

You can ask for a list of times we shared your health information over the past 6 years, who got it, and why. The list leaves out some things, like sharing for your care, for billing, or sharing you asked for. Your first list each year is free.

You can ask us not to use or share some of your information.

We don’t always have to agree, but we’ll listen and tell you our answer.
Paying yourself: if you pay for a visit or item in full, out of pocket, you can ask us not to tell your insurance company about it. We will say yes, unless a law says we must share it.

5. Choose how we contact you

You can ask us to reach you a certain way, like only on your cell phone, at a different address, or by email instead of mail. We will say yes to reasonable requests, and you don’t have to tell us why.

6. Get a paper copy of our privacy notice

You can ask for a paper copy of our Notice of Privacy Practices at any time, at either office, even if you already have it online.

7. If there is a breach

If your information is ever involved in a breach, we will tell you.

8. Choose someone to act for you

If you have a legal guardian, or you’ve given someone medical power of attorney, that person can use these rights for you. In most cases a parent or legal guardian can act for a child under 18. Texas law has some exceptions, for example when a minor can legally consent to their own care. We’ll check the person’s papers before we share anything.

9. Make a complaint

If you think we didn’t protect your privacy or follow these rights, you can complain. We will never treat you differently or punish you for making a complaint.

Tell us first, if you’d like: Privacy Officer, Dr. Tri Trinh, DMD, (281) 469-4500, privacy@smilexprodentistry.com. Or ask at either office. (Please don’t email photos of your ID or insurance card.)
U.S. Department of Health and Human Services, Office for Civil Rights (privacy complaints):
Online: ocrportal.hhs.gov
Phone: 1-800-368-1019 (TDD 1-800-537-7697)
Mail: Office for Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, HHH Building, Washington, D.C. 20201
Texas State Board of Dental Examiners (complaints about a dentist, hygienist or dental assistant, including not getting your records):
You must use the Board’s Complaint Form (at www.tsbde.texas.gov). The Board doesn’t accept complaints without a name.
Email: complaints@tsbde.texas.gov
Fax: 512-649-2732
Mail: Texas State Board of Dental Examiners, Attn: Investigations Division, 1801 Congress Ave., Suite 8.600, Austin, TX 78701
Help filing a complaint: 1-800-821-3205
Texas Attorney General (health privacy): the Attorney General’s website lists the state agencies that handle health privacy complaints and how to file: https://www.texasattorneygeneral.gov/consumer-protection/health-care/health-care-list-agencies

How to reach us

SmilexPro Dentistry (Houston/1960): 11049 FM 1960 Rd W, Suite A, Houston, TX 77065 · (281) 469-4500
SmilexPro Dentistry of Cypress: 10730 Barker Cypress Rd, Suite A, Cypress, TX 77433 · (281) 845-2088
Privacy Officer: Dr. Tri Trinh, DMD · (281) 469-4500 · privacy@smilexprodentistry.com

Last updated: October 20, 2026